Up in the air

We deserve better than we’re getting. Better arrivals, better departures, better in-flight meals, better snack and drink menus, better this-is-your-captain-speaking banter. Better seat reservation, better check-in processes, better security-theater stage direction. Better pre-flight safety videos, better exit-row volunteering, better seat-pocket magazines. Better flight plans.

And if you still think I’m talking about the airline industry, well, you must be in airplane mode.

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